Health Question or Concern
Thank you for your interest in Metabolic Healing's Consulting Services. Our holistic approach to wellness involves investigating deep health issues through the use of clinical testing and various other methodologies. Through this investigative clinical process, we are able to develop individualized protocols tailored to your personal health needs.
The information you share on this contact form will help us to initially assess your health needs and determine if a one-to-one Integrative Nutrition Consultation is appropriate.
Please fill out the form below as accurately as possible. The fields marked with "*" are required.
Technical Support Issue
Most often, page functionality issues are browser-related. Due to the sheer number of different browsers available and constantly updating browser versions, browsers issues are unfortunately very common.
We first recommend attempting to open the page you are having issues with in an alternate browser. *If switching browsers solves your issue, please consider returning to this form to report the browser issue to us.
Great! We happy the issue was resolved. Could you please take a moment to submit the information below regarding the issue so we can look into it for other users who may be experiencing a similar browser conflict.
We are sorry to hear that. Could you please take a moment to submit the information below regarding the issue and we will look into the issue.
Please give a detailed description in full sentences.
From time to time our credit card authorization has trouble with Amercan Express and/or Discover cards. It unfortunately has to do with the credit authorization company and it is out of our hands.
If you'd like to use American Express or Discover Card at checkout you can try choosing the Paypal option at the checkout screen as pictured below. (You do not need a paypal account to use this option)
This will forward you to a paypal checkout screen where you can select the "Pay with your Credit or Debit card" option below the login button (pictured below)
You may enter you AMEX or Discover card info here and the transaction should process normally.
Before you contact us, give this a try:
Make sure you are logged into your account. *Click on the upper right user menu. The menu is different depending on whether you are logged in or not.
-If you are logged in click on "My Courses" to access your course materials
We are aware of an issue with some installment payment users losing their course access and/or lesson progress. We apologize for any inconvenience this may have caused you.
Fortunately, we can manually restore your course access and lesson progress. Please provide the specific details below:
Before you contact us, give this a try:
We typically see two possible issues with users not receiving their report confirmation/ instructions email
- From time to time, the confirmation/ instructions email can get caught in your email program's spam/junk folder. Search in your spam/junk folder for an email from "email@example.com"
- Another common issue is that a user entered their email incorrectly. If you do not see the email in your spam/junk folder this is likely the case. If so, please continue to submit this form.
Before you contact us, please try this:
Locate the login menu to the upper right and click on the "Forgot password" menu item.
Follow the prompts to enter your information in the form, submit, and check your email for your new login information. (Note: New password email may take up to 15 minutes to arrive in your inbox. In it does not arrive in that time, check your spam/junk folder.)
**If the reset password process did not work for you, simply continue with the form below and we will manually reset your password for you.
**Please note, this process may take up to 24 hours to complete. Please be sure that the email you enter below is the same email you used to originally sign up for your Metabolic Healing account. We cannot reset your password if this information is incorrect.
If you are having an issue registering for a webinar, please enter the email you wish to register in the form below.
If you already registered for a webinar and you missed the live broadcast, please first check your email. We send out links to the Webinar Replay 2 hours after the live broadcast and every day for 5 days after the live broadcast.
If you are having an issue watching the webinar (i.e. no sound or the broadcast does not start) first, refresh the page. If that does not solve the issue, open the webinar in a different browser. If the problem persists, please describe the issue below.
If your inquiry pertains to your health, consulting, or supplements please go back to the first dropdown menu on this form and select "I have a health concern."
If you are a health practitioner and you would like to connect with Michael or Julie, please go back to first dropdown menu on this form and select "I am a health practitioner."
If you have a question about products, our affiliate program, or any other question that is not covered by the above dropdown menu, feel free to continue filling out the form below.